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Click to find out how to order your HP and Lexmark inkjet cartridges

The answers to some popular questions

See below for the answers to the most popular questions about inkXchange.


Q: How can inkXchange offer such LOW prices?

 A: We buy HP and Lexmark inkjets in vast quantities allowing us to pass on the saving to you. Also, your empty cartridges have a commercial value allowing us to further discount our prices to save you even more £££s compared to the high street.

new!
Q: What if I don't have an empty cartridge to send you yet?

 A: That’s not a problem! You can use our Buy Now service instead. This is a new, secure and easy online shopping service from inkXchange and is ideal if you need brand new cartridges before your old ones have completely run out. It's still great value: for example, our empty exchange price for a HP 45 (51645ae) is £18.95 inc. VAT, or you can Buy HP 45 cartridges nowBuy Now for only £20.95 inc. VAT. That's £7.04 cheaper than you might pay on the high street.*

Q: Can I order Epson inkjet cartridges?

 A: Sorry, we can’t help here. Our inkXchange programme only includes the HP and Lexmark cartridges listed on our price list.

Q: Can you supply a cartridge if mine isn’t on your price list?

 A: The inkXchange programme includes the most popular HP and Lexmark cartridges and limits itself to those included on our Latest Prices. (Please note that the web site list is more up to date than that shown on the pre-printed FREEPOST envelopes.)

The Latest Prices page also has a compatibility guide to check if a cartridge fits your printer.

Q: Do I have to use the inkXchange FREEPOST envelope?

 A: We have designed the inkXchange FREEPOST envelope to be the most convenient way for you to send us your old, empty inkjet cartridges and to order your brand new inkjets. You can order more envelopes from us and we'll send them back to you by return.

If you would like to use your own, sturdy, envelopes then please wrap your cartridges in bubble wrap, or similar, to protect them and send one of our printable order forms.

Q: How can I check which cartridge I need to buy?

 A: The numbers on your cartridge should relate to those on our Latest Prices. You can also use our Latest Prices list to check the compatibility of each cartridge with your printer.

Alternatively, contact us with your cartridge and printer details and we will try to provide you with the information you need.

Q: Your HP cartridge part numbers have an 'e' at the end. Why?

 A: Well, the short answer is that cartridges with the 'e' are the same as ones without. For example, an HP 51645ae is the same cartridge as the HP 51645a.

The longer answer is that HP have different codes on their packaging for use in different regions of the world. The 'e' at the end means that HP have packaged the cartridge for sale within their EMEA region (Europe, Middle East, Africa). Other regions have different suffixes; the Far East uses 'a', America is 'n', etc. The suffix usually appears on the packaging, but the cartridge itself often doesn't show it. The 'e' packaging includes installation instructions in English and other European languages.

Some retailers acquire their cartridges unofficially from outside Europe, in particular from the Far East. Their customers might end up with a slightly cheaper product but with non-European packaging, and without English instructions or customer care information. We do not do this.

Q: What does inkXchange guarantee?

 A: We guarantee that the cartridges we sell you are new, original products from HP or Lexmark as ordered, with their full warranty. inkXchange will never supply you with refilled or recycled cartridges. For full details, please see our Warranty.

Q: Can I buy cartridges from inkXchange online?

A: Yes-ish... to get our very best prices we need to receive your empty cartridges with your order by post which is currently hard to arrange through an online shop.

new!But now you can use our Buy Now service to securely, and quickly, order any of our cartridges online. The Buy Now service is the most convenient way to join the inkXchange programme. And you don't send us your old, empty cartridges first.

For example, the HP 45 (51645ae) Buy HP 45 cartridges nowBuy Now for only £20.95 inc. VAT and the HP 15 (c6615de) Buy HP 15 cartridges nowBuy Now for only £21.95 inc. VAT. Buy Now cartridges are priced without an empty part-exchange.

Our full range of Buy Now and inkXchange HP and Lexmark cartridges are shown on our latest price list.

Don't forget, if you do want to exchange your empties to get the very best price then our mail-order service is fast and easy too. Try it now!

Q: Is there any small print?

A: Our terms and conditions apply to all orders.

The inkXchange programme only applies to the United Kingdom. Postage & packing of £1.95 to be added to each order.

Q: What if my new cartridge from inkXchange is faulty or damaged?

A: Very occasionally you might receive a damaged or faulty cartridge and need to return it to us. In addition, inkXchange gives you a no-quibble right to cancel your order.

Our Returns Procedure will help you.


Q: I have a question which is not on this list - what do I do?

A: Simply contact us. We'd be very pleased to hear from you.
We respect that brand names, trademarks, images and part numbers are the properties of their owners. Inkxchange is a trading name of ERS Europe Ltd. Company registration number 6100316
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